What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My link wont work.

    Asked by larson29 on May 05, 2011 at 03:51 PM

    It seems to work fine when I test it from the jotform site; but when I use a link it wont work.

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    JotForm Support

    Answered by NeilVicente on May 05, 2011 at 04:05 PM

    Hello,

    Are you having problems accessing your form's link? Please give us the link to that form so that we can take a look and find out what the cause of the problem is. Thank you for your cooperation.

    We'll await your feedback.


    Neil

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    Answered by larson29 on May 05, 2011 at 04:22 PM

    HERE IS THE LINK I GOT FROM THE EMBED FORM OPTIONS

     

    http://form.jotform.com/form/11180626444

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    JotForm Support

    Answered by NeilVicente on May 05, 2011 at 04:47 PM

    Hi,

    That is the link for your form but inserting that into a page won't do anything. You must use embed codes in order to have your form show on your site properly.

    The most foolproof embed method is the iFrame method. Please do use the iFrame codes provided by the Embed Form Wizard.

    To get your iFrame embed codes

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame


    4.  Copy the codes provided

    Paste those codes onto your webpage's source. Let me know how this works for you.


    Neil

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    Answered by larson29 on May 05, 2011 at 05:06 PM

    what if I just want a link to send by email

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    Answered by DanielGriffin on May 05, 2011 at 06:34 PM

    Hi there,

    If you are just sending the link by email then you can copy and paste the address that you posted above.  

    Most email clients will be able to recognise that it's a web link.  However there are always going to be a few people using very simple email clients.  Have a look at this link for more information.

    http://ask-leo.com/how_do_i_send_a_link_in_email.html

    Thanks,

    Daniel

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    Answered by larson29 on May 06, 2011 at 09:59 AM

    Thats just it; it doesnt work when I copy and paste.  I dont receive it although the form says after clicking submit that is was sent

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    Answered by DanielGriffin on May 06, 2011 at 10:41 AM

    Hi,

    Sorry there has been some misunderstanding here.  So, if I understand correctly now, your problem is not about displaying the form or sharing the link, but rather about receiving the submission in your email?

    The form is being successfully submitted, in fact there are 17 new submissions on it.  But you don't have any notification email set up for the form.

    You will need to set one up if you want to recieve emails.  To do this, open the form in the form builder and click the Email Alerts tab.  Then click the Add new Email button, select notification and follow the wizard to build your email template.  Please let us know if we can be of any further assistance.

    Thanks,

    Daniel

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    Answered by larson29 on May 06, 2011 at 05:17 PM

    I have and have had the correct email address in the form; but when I click NEXT it brings me a screen and I have no clue what to do there.  It gives me no help.

    I see the forms that were submitted.  Most of them were just tests. None came though.

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    Answered by DanielGriffin on May 06, 2011 at 05:48 PM

    Hi,

    There seems to be a few things going on here.  I see the new notification you've added, and it is set up correctly so we are nearly there.   But you have deleted the submit button.  i've added a new one to your form for you.

    I've also cloned your form, changed the address to my own and then submitted that to myself.  It does submit successfully.  The only Next button I can think of is the one on the screen where you enter your email address.  That button just brings you to the email template in case you want to change anything there - but you can just click Finish and it will be fine. 

    Can you try it now that i've replaced the submit button and your notification is in place please?  I think you should be ok now.  Here's the link for you:

    http://www.jotform.com/form/11180626444

    Thanks

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    JotForm Support

    Answered by NeilVicente on May 06, 2011 at 05:52 PM

    Hi,

    The screen that is displayed when you clicked next is the Compose Email wizard. It is where you customize the content fo the notification email that is sent with each submission made on your form. You can change the content of that email but by default, it should work fine.

    Have you tried checking your Spam/Bulk/Junk mail folder for the notification emails? We've had problems with other mail servers flagging emails coming from our servers. Please do check those folders for the missing emails. Come back to us if you still don't find them.

    Oh, and one more thing, I see that your forms do not have required fields in them, meaning a user can click submit without any information added. That could result to email alerts without form data being sent to your address.

    To set a field as Required:

    1.  Click on the field
    2.  Click the Required button in the toolbar.  A red asterisk should appear beside your field's label.

     

    Hope this post was of any help to you.


    Neil

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    Answered by John on December 09, 2011 at 02:01 PM

    I recently did a complete backup. I lost everything thou i tried so much to restore my documents. Is it possible to get my documents back?

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    JotForm Support

    Answered by idarktech on December 09, 2011 at 05:01 PM

    Hi John,

    Unfortunately, it is not possible restore deleted submissions.

    Thanks.