What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade Not In Effect

    Asked by apartmentim on July 17, 2013 at 03:22 PM
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    JotForm Support

    Answered by Welvin on July 17, 2013 at 03:30 PM

    Hi,

    You've reach our Free Account Submissions Limit which is 100. Your current submissions count is: 171. You may consider upgrading your account. We have Premium Monthly Plan ($9.95) which allows you to receive up to 1000 Submissions per month.

    FYI, the next submission counter reset will takes place on August 1st.

    Thanks

  • Profile Image

    Answered by apartmentim on July 17, 2013 at 03:34 PM

    I upgraded my account on Monday, July 15th.  I have the email confirmation and the charge on my credit card.

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    Answered by apartmentim on July 17, 2013 at 03:34 PM

     

    jotform@interlogy.com via plimus.com 
    Jul 15 (2 days ago)
     
    to me
    Dear Jodi,

    Thank you for your purchase of JotForm -  Premium Monthly Subscription

    Your account should be upgraded to Premium shortly. Should you have any questions please contact us at jotform@interlogy.com

    Sincerely,

    Interlogy LLC
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    JotForm Support

    Answered by Welvin on July 17, 2013 at 03:50 PM

    Hi,

    Please let us know the Order Reference Number so we can check. I've check your account and email address and found old subscriptions only. 

    Thanks

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    Answered by apartmentim on July 17, 2013 at 04:03 PM
    Receipt for your Payment (Ref# 72839212)
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    Answered by apartmentim on July 17, 2013 at 04:04 PM

    Payment Details:
                                                 Order Reference Number: 72839212
                                                         Account Number: 47608954
                                                          Order Date: 15 Jul 2013

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    Answered by apartmentim on July 17, 2013 at 04:04 PM

    Thank you for all your help!

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    JotForm Support

    Answered by Welvin on July 17, 2013 at 04:08 PM

    Manually corrected from our end. You have forgotten to include your username or not logged in while processing the upgrade.

    Please kindly check.

    Thanks