Upgrade Not In Effect

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    apartmentim
    Asked on July 17, 2013 at 03:22 PM
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    Welvin
    Answered on July 17, 2013 at 03:30 PM

    Hi,

    You've reach our Free Account Submissions Limit which is 100. Your current submissions count is: 171. You may consider upgrading your account. We have Premium Monthly Plan ($9.95) which allows you to receive up to 1000 Submissions per month.

    FYI, the next submission counter reset will takes place on August 1st.

    Thanks

  • Profile Image
    apartmentim
    Answered on July 17, 2013 at 03:34 PM

    I upgraded my account on Monday, July 15th.  I have the email confirmation and the charge on my credit card.

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    apartmentim
    Answered on July 17, 2013 at 03:34 PM

     

    jotform@interlogy.com via plimus.com 
    Jul 15 (2 days ago)
     
    to me
    Dear Jodi,

    Thank you for your purchase of JotForm -  Premium Monthly Subscription

    Your account should be upgraded to Premium shortly. Should you have any questions please contact us at jotform@interlogy.com

    Sincerely,

    Interlogy LLC
  • Profile Image
    Welvin
    Answered on July 17, 2013 at 03:50 PM

    Hi,

    Please let us know the Order Reference Number so we can check. I've check your account and email address and found old subscriptions only. 

    Thanks

  • Profile Image
    apartmentim
    Answered on July 17, 2013 at 04:03 PM
    Receipt for your Payment (Ref# 72839212)
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    apartmentim
    Answered on July 17, 2013 at 04:04 PM

    Payment Details:
                                                 Order Reference Number: 72839212
                                                         Account Number: 47608954
                                                          Order Date: 15 Jul 2013

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    apartmentim
    Answered on July 17, 2013 at 04:04 PM

    Thank you for all your help!

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    Welvin
    Answered on July 17, 2013 at 04:08 PM

    Manually corrected from our end. You have forgotten to include your username or not logged in while processing the upgrade.

    Please kindly check.

    Thanks