What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I set up my form so that the submission is recorded only If Paypal pro pament is succesful?

    Asked by vancouverdxn on July 17, 2013 at 04:38 PM

    I would like to set up my form so that the submission is accepted only when Paypal approves the payment. If the payment is declined then the submission is discarded. How can I do this?

    paypal pro incomplete payments
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    JotForm Support

    Answered by Mike_T on July 17, 2013 at 06:07 PM

    Thank you for contacting us.

    It is already working in that way.

    Not paid "PayPal" submissions are being forwarded to Incomplete Payments.

    And fail "Credit Card" submissions are not being forwarded to the form Submissions page. Client will see an error if anything is not right with his/her Credit Card submission.

    Please feel free to contact us if you need any further assistance.