What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is back down, then up, then down...

    Asked by jhritz on May 05, 2011 at 10:45 PM

    What is going on today?   My forms are intermittent.  This is reflecting on my business.   

    Here's the latest error message.  We also get Error 102 (server not found) and Erro 118 (server timed out).   This has nothing to do with my site.  We're able to do API and IFrames to facebook and other sites without issue.



    This webpage is not available
    The server at form.jotform.com can't be found, because the DNS lookup failed. DNS is the web service that translates a website's name to its internet address. This error is most often caused by having no connection to the internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.
    Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS address.


  • Profile Image
    JotForm Support

    Answered by liyam on May 06, 2011 at 03:41 AM

    Hello jhritz,

    We apologize for your inconvenience.

    Please let us know if you're still experiencing this problem.


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    Answered by eiermann on September 25, 2012 at 12:19 AM

    Same problem here :(


    Form: http://form.jotformpro.com/form/22680207092954


    DNS lookup failed

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    JotForm Support

    Answered by idarktech on September 25, 2012 at 12:23 AM


    I can access your form fine. Can you please visit the form again and press ctrl+f5 on your keyboard to refresh the page cache? If the problem still persist, please use this URL: http://www.jotformpro.com/form/22680207092954

    Please udpate us regarding this. Thanks!