What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sender personal email instead of noreply@jotform.com

    Asked by TizCa on July 17, 2013 at 07:41 PM

    Hi, since a few days ago I received the notification of modules to my address gmail.
    The sender email of the notification i received through jotform was the same put in the form.
    Now I receive notification by "notreply@jotform.com" and it's bad because gmail show me as a single conversation instead of many different modules filled. Before I could reply directly with the person that fill the form and open a conversation just with him starting by the notification.
    How can i back to the previous set? 

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    JotForm Support

    Answered by EltonCris on July 18, 2013 at 02:55 AM


    Thanks and apologies for the inconveniences caused.

    There was some changed made on the senders email recently due to some issues which affects our service. Anyway, we've made an enhancement on the notification sender email this time by using Mandrill. This is more legit and reliable rather than before. Here's a guide: Set Email Field as the Notification Sender Email Address with Mandrill

    Another way to make the emails unthreaded on gmail is to add a field in your notification subject line. Example is a name field.

    If you have further questions, please let us know. Thanks!

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    Answered by portmeridian on July 18, 2013 at 07:11 PM

    thanks, this helped