What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are trying to upgrade to the premium package but the screen keeps freezing and won't let us do it. Can you help?

    Asked by longmarstonschool on July 18, 2013 at 06:57 AM
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    Answered by gori-mathew on July 18, 2013 at 07:08 AM

    Hi,

    Apologies about this, have you tried this on Chrome or even IE.

    This is probably the browsers issue, please logout clear your browser's cache and then login into your account.

    Do let us know if you need further assistance.

    Thanks!