Banned IP address

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    webstrat
    Asked on July 18, 2013 at 08:12 AM

    can you help us fix this problem??thanks a lot

     

    please email us at merlie052006@gmail.com

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    khrisell
    Answered on July 18, 2013 at 08:44 AM

    Your IP address 41.206.12.31 is added to White List. Kindly let us know if problem persists so that we could further investigate.


    This happend to me before, but it is an issue with my internet connection (not having a static IP address, I can see that your IP address is from the Philippines. Is this correct?)


    You can try to reset your router or clear your DNS cache and test if you can go through after doing so. (This is the troubleshooting I did on my end when I had this problem)


    If you need further assistance kindly let us know. Thank you for using JotForm.

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    webstrat
    Answered on July 19, 2013 at 05:41 AM

    i believe the IP address is from nigeria, they said problem is still there.. i will suggest to them to clear dns 

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    sidharth_kch
    Answered on July 19, 2013 at 10:20 AM

    @webstrat

    Request you to please visit this URL http://www.findmyipaddress.com/ and see what IP address you get.

    I have again added your IP "41.206.12.31" to white list. Please check and let us know if the issue persist.

    Thanks,

    Sidharth

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    webstrat
    Answered on July 23, 2013 at 07:29 AM

    can you also add this one please 41.206.12.35

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    khrisell
    Answered on July 23, 2013 at 07:35 AM

    Hello webstrat,

    I have whitelisted the IP address you have provided.

    Kindly let us know if you have further questions or inquiry.

    Thank you for using JotForm