Sender Email Option

  • Profile Image
    Asked on July 18, 2013 at 09:48 AM

    Recently when I finish making the form and I select the sender email I no longer have the option to choose the email field that is being filled out by the client. It only gives me the option for the noreply and add sender. In the past I was able to select the required email field.


    I looked up a possible solution in the forum and the link below just keeps trying to load for a long time while all of the other posts open immediately.


    Please help in this matter so we can have this up and running smoothly.


    Jeremy Lee

  • Profile Image
    Answered on July 18, 2013 at 11:23 AM

    Hi Jeremy! Thanks for contacting us.

    Recently our developers have made some changes regarding the settings for Email Alerts that is why using the email supplied by those who filled the form as the Sender Email is no longer an option. 

    However, you can set the Reply-To Email to the email field in your form. This allows you to easily reply to those who filled your form. 

    Let us know should you need assistance or have further inquiries. Thanks!

  • Profile Image
    Answered on July 18, 2013 at 07:06 PM

    Hi Morian, that change is really very very inconvenient. In gmail, because all the emails now come from one email address ( ) it shows up in the same conversation. ALL the DIFFERENT emails in one conversation. I can't begin to explain how inconvenient it is, it really is making life quite hard in terms of sorting the email. Is there any way you guys can please go back to the old way that allowed us to have sender email as an option?

  • Profile Image
    Answered on July 18, 2013 at 08:02 PM


    Hi, there were actually further updates and enhancements done on this. You can now setup the Sender E-mail again using the old way.

    You can review for more details here.


    Hope this help. Should you have furhter question please create a separate thread of your own instead. This way we can assist you faster and better.

    Use this link to do this


  • Profile Image
    Answered on July 22, 2013 at 12:20 PM

    I agree with Jeremy, I dont understand why Sender Email is no longer an option. This is not a enhancement.


  • Profile Image
    Answered on July 22, 2013 at 01:32 PM


    This change was needed because there was a serious issue in our Email Notification System due to some users were abusing of the Sender Email function, but the Sender Email has not disappeared, as my colleague Jonathan says you can use it by applying the next method, which is safer and much better: 


    If you need further assistance or have a question, please open your own new thread and we will be more tahtn glad to help you.


  • Profile Image
    Answered on July 24, 2013 at 07:43 PM
    Thank Eliezer,
    I appreciate your reply
  • Profile Image
    Answered on August 06, 2013 at 07:32 AM

    Hi Jotform,

    The changes you made to the sender field caused havock for us - we used the sender field for a load of automation in our helpdesk system and business applications. It has taken me ages to track down the cause of the issues we were seeing and correct all the issues it has caused.

    I have now used the Mandrill workaround and restored the functionality, but this change really should have been communicated to users in advance to avoid these issues and time wasted trying to figure out what had gone wrong!

    I love using Jot Form, I think its a really good product, but poor show on the change management guys!

    End of Rant,


  • Profile Image
    Answered on August 06, 2013 at 11:23 AM

    Hi Ed,

    Thanks for your feedback. We always do our best to keep everyone informed for the changes. We have our Blog Page for our latest news: We also have a weekly update page:

    Also, please subscribe to our Weekly Updates:

    If ever you'll find another issue, please let us know by opening a new thread.


  • Profile Image
    Answered on October 03, 2013 at 12:57 AM

    Yes, This is an extremely inconvenient "enhancement". From a user's point of view, it just makes a simple thing that much harder to do. Pls consider re-instating it.

  • Profile Image
    Answered on April 30, 2015 at 10:57 AM

    I would like to see this feature added back in. The "mandril" option is not an option as we need the "Sender email" to be the same as the person filling out each form.

    We have setup order forms in JotForm. We use "Base CRM" and can send/receive emails in Base, but we cannot do that without the users email being set since all form emails are coming from JotForm instead of the individual user. 

  • Profile Image
    Answered on April 30, 2015 at 12:10 PM


    Your problem has been moved and will be answered here

    Thank you.