What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    how can i clear my storage space?

    Asked by tbirdrick on July 18, 2013 at 12:56 PM

    a client tried multiple times to upload a large file, which took me above my 100MB limit. now my forms are disabled.

    is there a way to clear out my storage space to reactivate my forms?

    storage space My Forms
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    Answered by sidharth_kch on July 18, 2013 at 02:51 PM

    @tbirdrick

    Deleting your submission will automatically delete the attached files as well. I see that you have already deleted your submissions.

    I've refreshed the upload space settings on your account and it should now be showing 0.0 KB. Please login to your JotForm account and let us know if you don't see the updated upload space.

    Thanks,

    Sidharth

  • Profile Image

    Answered by tbirdrick on July 18, 2013 at 04:19 PM

    I can see that it is now active again. Thank you very much! We love your product and have never had any issues.

    It's great to deal with such a great company - KUDOS!!!!!!