What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why is there a delay after hitting submit

    Asked by supremegraphics on July 18, 2013 at 03:27 PM

    There is a "long" delay after hitting the submit button. Wondering if that's normal or not? 

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    JotForm Support

    Answered by Welvin on July 18, 2013 at 05:09 PM


    It's normal if your form contains a few fields, especially when adding upload fields, form with multiple email recipients, form with a custom thank you URL. I've check your form, and it does not contain these settings. Please try to clear your forms cache. Here's how: How to Clear your Form Cache. If this will fixed it, then you can do the same if it will happen again.