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    Conditions seem to have stopped working in cloned form

    Asked by BAX on July 18, 2013 at 03:44 PM

    I have created 3 forms recently bvy cloning a past form (now disabled). It seems none of my conditions from the past form are working. However, they still show up on the saved conditions list. Ideally, I would love to not have to recreate all the conditional formatting. Please let me know if there is a way to get these conditionals workign again.

    Thank you.

    Page URL:
    http://www.jotformpro.com/BAX/2013-14AIR,http://www.jotformpro.com/BAX<br/>/2013-14SG,http://www.jotformpro.com/BAX/2013-14Artists

    Cloned Form stopped working saved love 3
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    JotForm Support

    Answered by jonathan on July 18, 2013 at 05:06 PM

    Hi,

    First off, the URL links you provided for your forms were not working because they were alll mixed up.

    These are the correct URL for each forms.

    http://www.jotformpro.com/BAX/2013-14AIR

    http://www.jotformpro.com/BAX/2013-14SG

    http://www.jotformpro.com/BAX/2013-14Artists

    --

    Can you please guide us which conditions specifically you are referring to. There are a lot of conditions on each form, and it is best if we try to fix it one form at a time.

    In my initial checking of the Artists Information form, I already tested which condition does not work, even the the very 1st condition does not work. 

    AND I think the culprit is the slash(/) character in your form field label/question

     

    It is known that some text characters tend to break the form's logic condition because they mixed up with the condition code. Known characters are /,\,@,# and even when using number as the first character in the field question i.e "1 Contact Person/Director"

    I suggest first you try to correct this text characters in your form's field questions. Try removing the the slash(/) character and refresh the condition. And then, test again. 

    I am sure this should fix the issue already, but nonetheless please inform us if further issue persist.

    Thanks.