File uploads are not being attached in the email

  • Profile Image
    simpsongalleries
    Asked on July 19, 2020 at 10:28 AM

    I have turned the "Limit File Size" off, but on the submission form I am getting image links and the message "Attachments: Because the total size is more than 5MB the uploads are not attached."



    This is a re-post of a comment on Changing the File Upload Size Limit

  • Profile Image
    Welvin
    Answered on July 19, 2020 at 12:04 PM

    We have a 5MB limit in the email attachments for our default noreply@jotform.com sender. If your file upload exceeds this limit, you'll get that message in the email.

    A workaround for this is to set up an SMTP as your sender email.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you don't have an SMTP, consider adding the file upload field in the body of the email, so you have a link to download.

    Thanks

  • Profile Image
    simpsongalleries
    Answered on July 27, 2020 at 10:38 AM

    I have the file upload field in the body of the email but when I click on the link(s) I am getting a 404 error.

  • Profile Image
    roneet
    Answered on July 27, 2020 at 12:09 PM

    Please be noted that if you have enabled the privacy settings in your account so you cannot view the uploads without getting logged into the account.

    You can either uncheck these settings from the account or log in to your account before viewing these files.

    1595866124privacy settings.PNG

    Thanks.