What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Video exceeded quota - if I upgrade, can I get that video?

    Asked by Stacey Laugel on July 19, 2013 at 08:30 AM

    Hello,

    Someone submitted a 300mb video yesterday, and I got an email saying this exceeded my quota of 100mb. If I upgrade today, can I get that video? I can download it now, but nothing plays back. I really don't want to have to contact this person and ask them to resubmit.

    Thanks,

    Stacey

    Page URL:
    http://www.corporateone.coop/Corporate-One-on-YouTube.aspx

    video email thanks hello
  • Profile Image

    Answered by sidharth_kch on July 19, 2013 at 02:11 PM

    @Stacey Laugel

    Absolutely, if the video was successfully uploaded it will be there in your submission list. I checked your account and see that total size of uploaded files in your account is 355.23 MB.

    Your account is in OVERLIMIT status and if you upgrade your account to PREMIUM you will get access to your account and submissions.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

  • Profile Image

    Answered by slaugel on July 19, 2013 at 04:28 PM

    Thanks Sidharth. I upgraded my account, but when I try to download the video file they submitted yesterday the file still won't play. Is there a lag time before I can download that file? Do I need to wait for my account status to update or something? The file never made it over to my dropbox account, so it seems like it's still just hanging around in Jotform somewhere.

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    JotForm Support

    Answered by Welvin on July 19, 2013 at 05:18 PM

    Hi,

    What is your current player? Please try VLC (http://www.videolan.org/). Our Dropbox API Supports 300MB - below. It's a large file and it may take sometime to get uploaded to your Dropbox Account. Please kindly monitor.

    Thanks

  • Profile Image

    Answered by slaugel on July 22, 2013 at 09:04 AM

    I've tried VLC, Windows Media Player, Quicktime and Real Player. Nothing will play this file, which is the same behavior I had before upgrading my jotform account. The video is 301mb, which explains why it still hasn't made it to my dropbox. Is there anyway you could get this video and send it to me?

  • Profile Image

    Answered by sidharth_kch on July 22, 2013 at 09:45 AM

    @slaugel

    When you try to play this video, do you get any error? Any codec related error?

    Actually VLC should be able to play this video. Please let us know which version of VLC media player are you using? 

    Thanks,

    Sidharth

  • Profile Image

    Answered by slaugel on July 22, 2013 at 10:27 AM

    I'm using VLC 2.0.7. I don't get any error when I open it, it just doesn't play. I'm downloading the video by going to my submissions and clicking on the video (img_1074.mov). Once it's downloaded, I click on it and it opens in VLC. I've attached screenshots of what happens when I try to play the video in VLC, realplayer, quicktime and windowws media player. The screenshot is also here incase it doesn't show up correctly here: http://staceylaugel.com/C1/vlc_player.jpgscreenshot

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    JotForm Support

    Answered by KadeJM on July 22, 2013 at 11:13 AM

    Hello, it seems to me that the file was either encoded wrong before upload or it got corrupted. I've tried looking at it on the Default Windows 8 Player which should be able to play .Mov Files but the file failed. I additionally tried MPCStar which is a Player similar to VLC but it's a bit more advanced and the file failed to open there as well.

    Can you contact this person and ask them to resubmit the file to see if it works after trying it again? Either that or they may need to try submitting in a different format. I'll play around with the file some more to see if I can get it to work though I'm not quite sure it will work at this point since it is not playing at all in either of my video players.

  • Profile Image
    JotForm Support

    Answered by KadeJM on July 22, 2013 at 11:26 AM

    Unfortunately, the file is definitely corrupted. I tried a video converter to see if I could get it to play in a different format but it wouldn't open there either so you'll need to request it uploaded it again and include also consider trying a different format. You may want to consider requesting or trying AVI and MP4's since are the most common with the least amount of encoding issues especially when transfered digitally through uploaders.