What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to track back emails from Jot Forms

    Asked by buildteam on July 19, 2013 at 03:30 PM

    Is there a mail domain that holds any emails which get bounced back from the sent emails?

    I am trying to help a client fix thier firewall issues, i think it is blocking the emails coming from the JotForm application.

    - Patricia Cochran

    St Francis Healthcare Partners, envisionmd team




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    JotForm Support

    Answered by EltonCris on July 19, 2013 at 04:56 PM

    Hi Patricia Cochran,

    You may white list JotMail IPs or domains in your client's firewall, this might help. You can find it on this article: How to setup email alerts to prevent email bouncing related issues

    We can only check/remove your clients email in the bounce list. Just let us know.