How to track back emails from Jot Forms

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    buildteam
    Asked on July 19, 2013 at 03:30 PM

    Is there a mail domain that holds any emails which get bounced back from the sent emails?

    I am trying to help a client fix thier firewall issues, i think it is blocking the emails coming from the JotForm application.

    - Patricia Cochran

    St Francis Healthcare Partners, envisionmd team

    860-714-4524

    pcochran@stfranciscare.org

     

  • Profile Image
    EltonCris
    Answered on July 19, 2013 at 04:56 PM

    Hi Patricia Cochran,

    You may white list JotMail IPs or domains in your client's firewall, this might help. You can find it on this article: How to setup email alerts to prevent email bouncing related issues

    We can only check/remove your clients email in the bounce list. Just let us know.

    Thanks!