What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Facebook integrated form, submit button problem

    Asked by nahmean on July 20, 2013 at 12:11 AM

    Hi,

    Here's my form: http://form.jotformpro.com/form/31993178324966

    This is the second time I use facebook integration. Last time it worked perfectly, not this time tho

    I did a search and have the EXACT same problem with http://www.jotform.com/answers/173159-Submit-button-does-not-load-automatically-with-Facebook-Integration

    To put it short: After the user accepts the facebook app authorization thing, the submit button doesn't show up UNLESS he or she RELOADS the page. Its kinda pointless because reloading means the user has to fill up the form again.

    The form resides on form.jotformpro.com, I've set the domain to "jotformpro.com" and site url to "http://form.jotformpro.com/". Pretty sure they're the correct settings.

    Please help asap, I need the form done in a few hours :(

    Page URL:
    http://form.jotformpro.com/form/31993178324966

    problem integrated JotForm domain app
  • Profile Image
    JotForm Support

    Answered by Welvin on July 20, 2013 at 12:36 AM

    Hi,

    I have forwarded this thread to our Level 2 Support/Developers for further investigations. I am able to replicate the same on my end. 

    While waiting, you may consider enabling "Auto Fill" feature so to avoid loosing all filled data and selections in case refresh is required. Check this guide on how: How to Enable Auto Fill Feature 

    Thanks for reporting.

  • Profile Image
    JotForm Support

    Answered by steve on October 09, 2014 at 09:01 PM

    Hello-

    We just tested this and it looks like everything's working now. It was likely fixed as part of another update.

    Note that the app's "App Domains" settings should include the form's domain.

    http://form.jotformpro.com/form/42812
    879994979?

    https://cms.jotform.com/uploads/image_upload/image_upload/NeilVicente/29762_Screen%20Shot%202014-10-09%20at%206.44.19%20PM.png

    Please let us know if you have further questions.