Submit Form: Stuck at "please wait"

4Pinesbeer
Asked on July 21, 2020 at 09:25 PM

Now people arent able to submit a staff case using the link we provide, once you fill out the details and hit submit it just says 'please wait'.

https://form.jotform.com/201667772424863
Sonnyfer

Jotform Support

Answered on July 21, 2020 at 09:36 PM

Hi - Apologies for the inconvenience.

I cloned your form and was able to replicate the issue. The form is indeed stuck at "please wait" upon hitting submit. There are also console errors I found on the form.

I will be escalating this to our backend team for fixing. Once we have updates to share, we'll inform you here.
hayk

Jotform Support

Answered on August 06, 2020 at 07:10 AM

Hi there,

The issue has been fixed. Please clear your browser's cache and check out your form once again. Let us know if the issue persists. Thank you for reporting the issue.

Regards,

Widgets Team
Tartanbox
Answered on August 07, 2020 at 06:16 AM

I am also having this issue with my form: https://form.jotformeu.com/Tartanbox/mj-falkirk-reservation
Jed_C

Jotform Support

Answered on August 07, 2020 at 07:01 AM

@tartanbox, I'll address your concern on the following ticket https://www.jotform.com/answers/2497548 shortly.