What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SPAM: Prevent Email Notification From Not Being Received

    Asked by talco on July 20, 2013 at 07:20 AM

    Dear Jotform team


    I use your forms in my websitesin a way that after the client that fill it up it goes directly to my sub-contractor to provide service.

    The problem is that when I put the client address as the reply to address. it goes to the spam!

    In order to prevent it, I use "Jotform" as the reply addres (actually it arrive as 'noreply@jotform.com'), and my sub-contractors reply to this noreply@jotform.com and expensive leads just go away...

    Can you please set an auto-answer in noreply@jotform.com that will tell back that no one is reading it?

    I'm sure many users will appreciate it!


    Thank you very much


  • Profile Image

    Answered by jefreylandicho on July 20, 2013 at 11:09 AM

    To prevent your email or your client email address from being listed in the spam inbox, I would suggest Whitelisting Jotmail IP Addresses. Another way to resolve the issue is by creating an SMTP account in your email server. A detailed guide found on this link on how to setup your SMTP email.

    If you need further assistance, please contact us again.

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    Answered by talco on July 20, 2013 at 12:22 PM



    Thanks... but:

    It's not me that get the emails, its my sub contractors, and I have many of them, I cannot tell them to whitelist Jotform in their emails or set SMTP.

    I fear that they reply to noreply@jotform.com by mistake.

    Is there a  chance that you will set an autoresponder in noreply@jotform.com so they will notice they had a mistake??

    I'm sure there are many Jotform users that will appreciate it.


    Thank you


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    JotForm Support

    Answered by Welvin on July 20, 2013 at 03:00 PM

    Hi Tal,

    So basically, you want your sub-contractors to directly reply to the who sends the form? Without pointing the "To" address to "noreply@jotform.com" ? If yes, that is possible by setting up a "Reply-to Email" to your form notification settings.


    This should resolved the issue. If not, please let us know.


  • Profile Image

    Answered by talco on July 20, 2013 at 03:14 PM

    Dear Welvin


    As I wrote before, when I put the client address as the 'reply to' address - the message goes to the spam...


    So whats next?




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    JotForm Support

    Answered by jonathan on July 20, 2013 at 03:55 PM

    Hi Tal,

    There is an enhancement done for this.

    Please check this article Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

    You can now set the From E-mail in the Sender E-mail box in the form's notification email.

    Hope this help. Inform us if you need further assistance.