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SPAM: Prevent Email Notification From Not Being ReceivedAsked by talco on July 20, 2013 at 07:20 AM
Dear Jotform team
I use your forms in my websitesin a way that after the client that fill it up it goes directly to my sub-contractor to provide service.
The problem is that when I put the client address as the reply to address. it goes to the spam!
In order to prevent it, I use "Jotform" as the reply addres (actually it arrive as 'email@example.com'), and my sub-contractors reply to this firstname.lastname@example.org and expensive leads just go away...
Can you please set an auto-answer in email@example.com that will tell back that no one is reading it?
I'm sure many users will appreciate it!
Thank you very much
To prevent your email or your client email address from being listed in the spam inbox, I would suggest Whitelisting Jotmail IP Addresses. Another way to resolve the issue is by creating an SMTP account in your email server. A detailed guide found on this link on how to setup your SMTP email.
If you need further assistance, please contact us again.
It's not me that get the emails, its my sub contractors, and I have many of them, I cannot tell them to whitelist Jotform in their emails or set SMTP.
I fear that they reply to firstname.lastname@example.org by mistake.
Is there a chance that you will set an autoresponder in email@example.com so they will notice they had a mistake??
I'm sure there are many Jotform users that will appreciate it.
So basically, you want your sub-contractors to directly reply to the who sends the form? Without pointing the "To" address to "firstname.lastname@example.org" ? If yes, that is possible by setting up a "Reply-to Email" to your form notification settings.
This should resolved the issue. If not, please let us know.
As I wrote before, when I put the client address as the 'reply to' address - the message goes to the spam...
So whats next?
There is an enhancement done for this.
Please check this article Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill
You can now set the From E-mail in the Sender E-mail box in the form's notification email.
Hope this help. Inform us if you need further assistance.