SPAM: Prevent Email Notification From Not Being Received

  • Profile Image
    talco
    Asked on July 20, 2013 at 07:20 AM

    Dear Jotform team

     

    I use your forms in my websitesin a way that after the client that fill it up it goes directly to my sub-contractor to provide service.

    The problem is that when I put the client address as the reply to address. it goes to the spam!

    In order to prevent it, I use "Jotform" as the reply addres (actually it arrive as 'noreply@jotform.com'), and my sub-contractors reply to this noreply@jotform.com and expensive leads just go away...

    Can you please set an auto-answer in noreply@jotform.com that will tell back that no one is reading it?

    I'm sure many users will appreciate it!

     

    Thank you very much

    Tal

  • Profile Image
    jefreylandicho
    Answered on July 20, 2013 at 11:09 AM

    To prevent your email or your client email address from being listed in the spam inbox, I would suggest Whitelisting Jotmail IP Addresses. Another way to resolve the issue is by creating an SMTP account in your email server. A detailed guide found on this link on how to setup your SMTP email.

    If you need further assistance, please contact us again.

  • Profile Image
    talco
    Answered on July 20, 2013 at 12:22 PM

    Hello

     

    Thanks... but:

    It's not me that get the emails, its my sub contractors, and I have many of them, I cannot tell them to whitelist Jotform in their emails or set SMTP.

    I fear that they reply to noreply@jotform.com by mistake.

    Is there a  chance that you will set an autoresponder in noreply@jotform.com so they will notice they had a mistake??

    I'm sure there are many Jotform users that will appreciate it.

     

    Thank you

    Tal

  • Profile Image
    Welvin
    Answered on July 20, 2013 at 03:00 PM

    Hi Tal,

    So basically, you want your sub-contractors to directly reply to the who sends the form? Without pointing the "To" address to "noreply@jotform.com" ? If yes, that is possible by setting up a "Reply-to Email" to your form notification settings.

    Example:

    This should resolved the issue. If not, please let us know.

    Thanks

  • Profile Image
    talco
    Answered on July 20, 2013 at 03:14 PM

    Dear Welvin

     

    As I wrote before, when I put the client address as the 'reply to' address - the message goes to the spam...

     

    So whats next?

     

    Thanks

    Tal

  • Profile Image
    jonathan
    Answered on July 20, 2013 at 03:55 PM

    Hi Tal,

    There is an enhancement done for this.

    Please check this article Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

    You can now set the From E-mail in the Sender E-mail box in the form's notification email.

    Hope this help. Inform us if you need further assistance.

    Thanks.