- talcoAsked on July 20, 2013 at 07:20 AM
Dear Jotform team
I use your forms in my websitesin a way that after the client that fill it up it goes directly to my sub-contractor to provide service.
The problem is that when I put the client address as the reply to address. it goes to the spam!
In order to prevent it, I use "Jotform" as the reply addres (actually it arrive as 'email@example.com'), and my sub-contractors reply to this firstname.lastname@example.org and expensive leads just go away...
Can you please set an auto-answer in email@example.com that will tell back that no one is reading it?
I'm sure many users will appreciate it!
Thank you very much
- jefreylandichoAnswered on July 20, 2013 at 11:09 AM
To prevent your email or your client email address from being listed in the spam inbox, I would suggest Whitelisting Jotmail IP Addresses. Another way to resolve the issue is by creating an SMTP account in your email server. A detailed guide found on this link on how to setup your SMTP email.
If you need further assistance, please contact us again.
- talcoAnswered on July 20, 2013 at 12:22 PM
It's not me that get the emails, its my sub contractors, and I have many of them, I cannot tell them to whitelist Jotform in their emails or set SMTP.
I fear that they reply to firstname.lastname@example.org by mistake.
Is there a chance that you will set an autoresponder in email@example.com so they will notice they had a mistake??
I'm sure there are many Jotform users that will appreciate it.
- JotForm SupportWelvinAnswered on July 20, 2013 at 03:00 PM
So basically, you want your sub-contractors to directly reply to the who sends the form? Without pointing the "To" address to "firstname.lastname@example.org" ? If yes, that is possible by setting up a "Reply-to Email" to your form notification settings.
This should resolved the issue. If not, please let us know.
- talcoAnswered on July 20, 2013 at 03:14 PM
As I wrote before, when I put the client address as the 'reply to' address - the message goes to the spam...
So whats next?
- JotForm SupportjonathanAnswered on July 20, 2013 at 03:55 PM
There is an enhancement done for this.
Please check this article Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill
You can now set the From E-mail in the Sender E-mail box in the form's notification email.
Hope this help. Inform us if you need further assistance.