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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not getting the submission by paypal form, why?

    Asked by AndrewMayers on July 20, 2013 at 01:57 PM

    Hello,

     

    I have made a test payment of $ 0, JotForm has received the submission, but my email did not receive the notification, I checked all the options and are ok.

     

    Email is: paypal@yesvisitor.com

     

    I have 3 form with this problem problem (all paypal form with the same email quoted above)

    Help me, 

     

    Thanks

    Page URL:
    http://yesvisitor.com/targetedtraffic.html,http://yesvisitor.com/adult<br/>traffic.html,http://yesvisitor.com/alexatraffic.html

    paypal form JotForm email problem
  • Profile Image
    JotForm Support

    Answered by KadeJM on July 20, 2013 at 03:05 PM

    Hello, I didn't see your email in our bouncelist and I do see that you have 2 submissions on one of your form with the 1 being the test purchase you made. I believe that you will have to enable the PayPal IPN (Instant Payment Notification) for us. Since to my knowledge JotForm relies on that being enabled to send you notice about receiving a payment otherwise you will only recieve the normal email notification about this.

    To learn how to enable the PayPal IPN please read here:

    http://www.jotform.com/answers/246440-I-m-not-getting-the-submission-by-paypal-form-why#0

    (it's the last answer on the page provided by fxr which walks you through the steps)

     

    Also you will need to use this URL to input into the IPN:

    http://www.jotform.net/ipns/paypal.php


  • Profile Image

    Answered by AndrewMayers on July 21, 2013 at 09:55 AM

    Thank you,

     

    I set IPN ​​(the address you have given me), and the thanks you page.

     

    I made test purchase to $ 0.10, instant payment email came on paypal@yesvisitor.com, but the submission came on andrewmayers@outlook.com (I checked email setting for the alerts but is set to paypal@yesvisitor.com)

     

    The submission comes but to the wrong address

  • Profile Image

    Answered by AndrewMayers on July 21, 2013 at 10:03 AM

    Well, I tried again and now works.

     

    Thank you very much

  • Profile Image

    Answered by pinoytech on July 21, 2013 at 10:06 AM

    Good to hear that Andrew! If you need our assistance again, please let us know.

    Have a nice day!