- reciproc8Asked on July 20, 2013 at 07:43 PM
I have noticed for MONTHS now that the ability to drag and drop fields within the editor, does not work. What I mean is when I want to adjust the position of a question, I have to right click and select my option instead of drag and drop. This hasnt worked for me for months. Now I have a form where I need to move something from the top all the way to the bottom so now I am saying something.
I think I asked about it awhile ago and I was told it works and works on your end but it does not work on my end. Doesn't work in Chrome or FF.
- JotForm SupportEltonCrisAnswered on July 20, 2013 at 08:35 PM
Yes, definitely we couldn't replicate the problem. I asked my other colleagues who are from different locations and they don't encounter this problem. Drag and drop works completely fine on my end, IE9, FF, Chrome and Opera. We also do not have similar reports about this, if this is an issue on our side, I'm sure we'd get trending reports about this.
Please take every suggestions and let us know what your findings are.
Well wait your reply. Regards!
- reciproc8Answered on July 20, 2013 at 08:56 PM
What do you mean by the computer graphics? I have GIMP - Image Editing software open...could that contribute to the problem?
- JotForm SupportEltonCrisAnswered on July 20, 2013 at 09:19 PM
Thanks for your quick reply.
Sorry, I am referring to your graphic card drivers, if you don't experience slowness or something laggy in your computer, you can ignore this.
Yes, I worked using Chrome and I have different browsers installed. You can check my screencast taken just now. http://screencast.com/t/04tR1TNm
- webcanopystudioAnswered on April 16, 2014 at 10:31 AM
I'm running the following version of Chrome on a Windows 7 machine:
Version 34.0.1847.116 m
Any assistance would be greatly appreciated.
- maivutanAnswered on June 04, 2015 at 10:52 AM
@reciproc8, were you on Windows 8 when you can't drag & drop using Chrome?
- cayleighAnswered on June 10, 2015 at 02:53 PM
I am having the same issue with chrome, in Windows 8. Any solution out there?
- JotForm SupportdavidAnswered on June 10, 2015 at 03:46 PM
This should now be sorted. Try clearing your browsers cache/cookies to ensure the old code is not still loading. If the drag and drop issues persists beyond that, let us know which version of Chrome you are using and we will be happy to have another look.
- JotForm SupportEltonCrisAnswered on March 08, 2016 at 09:44 AM
I have moved your question here http://www.jotform.com/answers/789790/. We'll be on this thread shortly.