What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Alerts still goes to Old Email after changing Account Email Address?

    Asked by npcf2009 on July 21, 2013 at 11:37 PM

    Why after I changed my email does my submission still go to an old email account??

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    JotForm Support

    Answered by Welvin on July 22, 2013 at 12:00 AM


    Changing your Account Email Address will not automatically change your form(s) notification email. You have to replace each by following this guide: Finding out E-Mail Address Used for Submission Notifications.



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    Answered by npcf2009 on July 22, 2013 at 12:09 AM
    Awesome thank you
    Warm Regards,
    Rhonda Failing-Hatfield
    National Director
    National Pancreatic Cancer Foundation
    P.O. Box 1848
    Longmont, Co 80502
    800-859-6723(NPCF) ext. 3