It says our account is suspended again but we dont know why this keeps happening

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    caloundracity4wdclub
    Asked on July 23, 2020 at 08:26 PM

    Hi 

    Why does this keep happening. Today like yesterday as soon as i clicked on the email section in one of the forms our account is suspended.

    What can be done to fix this.

    Jim

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    Vick_W
    Answered on July 23, 2020 at 10:41 PM

    Hi Jim,

    Happy to help you today.

    Let me send a request to the Reviers Team to check with them. I'll get back to you with an update shortly.

    Thanks.

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    Vick_W
    Answered on July 23, 2020 at 10:57 PM

     Hey there,

    I've just got an update from the Reviewers team that your account was suspended automatically by the system by mistake. It has been activated now. Please accept our apologies for the inconvenience.

    Thanks.

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    caloundracity4wdclub
    Answered on August 05, 2020 at 08:48 AM

     It is happening constantly I cant even edit a form without them getting disable. Please advise what i can do to stop this.

    Jim

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    Kiran
    Answered on August 05, 2020 at 09:25 AM

    We are sorry for the inconvenience this may have caused. It seems that the account is being suspended due to suspected email phishing. Usually, this is caused due to the email content having some keywords suspected for spamming/phishing. Though this may not be the case with you, please let us know here if the account is disabled again so that we can check with our backend team.

    We have now activated your account again and you should be able to login to your account and manage your forms normally.

    Thanks!

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    caloundracity4wdclub
    Answered on August 06, 2020 at 03:28 AM

    Thanks Kiran

    As soon as i click on our membership renewal form's settings the form was disable again. Does not matter what form i have it keeps doing it.

    This has been going on for way to long long there must be a setting that is not right in the back end.

    Regards

    Jim

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    Vanessa_T
    Answered on August 06, 2020 at 04:26 AM

    It seems that your account was auto suspended by our Phishing Detector due to your autoresponder email asking for payments.

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    I suggest that instead of adding it plainly as your email content, kindly create a separate document for that and attach it to the autoresponder email.

    159670239001200.jpg

    Please do this on all your forms that has similar autoresponder email contents.