Why am I getting 2 invoices?

  • Monique
    Asked on July 24, 2020 at 12:19 AM

    I'm using the product list element and I wanted my customers to get an invoice how when testing the form I am getting 2 invoices instead of 1. 

    Jotform Thread 2469176 Screenshot
  • Vanessa_T
    Replied on July 24, 2020 at 2:34 AM

    As per checking, there are 2 invoices selected within the Autoresponder and Notification emails. Kindly select only one.

    How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications

    Why am I getting 2 invoices? Image 10

    Since both PDFs are labeled the same, I suggest renaming them within your PDF Editor first to avoid confusion.

    Why am I getting 2 invoices? Image 21

  • selfcare.bestcare365
    Replied on July 24, 2020 at 10:28 AM
    That helps thanks
    ...
  • selfcare.bestcare365
    Replied on July 28, 2020 at 12:28 PM
    Hi I made the changes and my customer still received 2 invoices.
    Also my IP
    is banned.
    ...
  • Basil JotForm Support
    Replied on July 28, 2020 at 1:35 PM

    Hi,

    I can see that you are sending an attached file in addition to the invoice. Is the user receiving a file other than those 2?

    1595957641chrome ldZPYWZrHh Screenshot 10

    I have moved your other question to a new ticket in order to avoid confusion.

    You can find it right here: https://www.jotform.com/answers/2477368

    We will answer your inquiry as soon as possible.