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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notification: Your Email Is In Our Bounce List Error Message

    Asked by gauch on July 22, 2013 at 03:51 PM

    the form is online, I can edit the fields and submit, but I don't get this message

    Page URL:
    http://form.jotform.us/form/31973773263159

    email message bounce list bounce
  • Profile Image

    Answered by jefreylandicho on July 22, 2013 at 04:10 PM

    Your email address was listed in our bounce listing due to the following reason.

    Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried t= o reach does not exist. Please try\n5.1.1 double-checking the recipient's e= mail address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 h= ttp://support.google.com/mail/bin/answer.py?answer=3D6596 b7si2055786yhe.51= - gsmtp"

    I have removed your email address from our bounce listing and it should we working now. We apologize for this inconvenience that has caused you.

    If the issue still persist, please contact us again.