What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Information not showing up on Submitted forms

    Asked by onthegokc on July 22, 2013 at 04:40 PM

    We have created a form that lists jobs that are available at our festivals. It is working great but one category is not showing up correctly.

    When someone selects that they want to sign up to help in the INFORMATION BOOTH (no matter which time slot they choose) the data does not show up a selected in the database or on their confirmation forms. Now - it does seem that some behind the scenes information is triggering the system to know they clicked that area becasue the empty box shows up with the options but nothing is selected.)

    Thank you. Keith

  • Profile Image

    Answered by pinoytech on July 22, 2013 at 04:47 PM

    Hi,

    For further assistance, can you please provide us more information with regards to your query and URL of the Form that you're having problem with?

    Thank you!

  • Profile Image

    Answered by onthegokc on July 22, 2013 at 04:54 PM

    jsform/21211344648144

    It is a check box labeled - Information Booths Volunteer time slots:

    When someone selects that they want to sign up to help in the INFORMATION BOOTHS (no matter which time slot they choose) the data does not show up a selected in the database or on their confirmation forms. Now - it does seem that some behind the scenes information is triggering the system to know they clicked that area becasue the empty box shows up with the options but nothing is selected.

  • Profile Image
    JotForm Support

    Answered by Welvin on July 22, 2013 at 05:37 PM

    Hi,

    Change "Register & Inform"  to "Register and Inform" to resolved the issue. The ampersand ( & ) prevents the entries to show up in your form submissions page and email alerts.

    I will also create a ticket about this.

    Thanks for letting us know!

  • Profile Image

    Answered by onthegokc on July 22, 2013 at 05:44 PM

    Thank you! Keith