We use Profit Mail but we cannot send attachments as we get a 404 error

  • John Griffiths
    Asked on July 26, 2020 at 10:26 AM

    We use Profit Mail but we cannot send attachments as we get a 404 error.

  • John Support Team Lead
    Replied on July 26, 2020 at 11:14 AM

    If you're referring to this account: kelmorkustoms,  that the account's Privacy Setting has been set to "Enabled". It means that the attachments can only be viewed if you are logged on to the said account, otherwise, it will return a 404 error as you mentioned.

    Please try disabling it by going to the account's settings and uncheck the following options:

    1570473116privacy Screenshot 10 

    Here's a quick guide for that:

    1570473219privacy Screenshot 21