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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    "problem with this website's security certificate"

    Asked by GMFStructural on July 23, 2013 at 08:06 AM

    My form is hooked up to stripe, but when my guests try to pay, the get an error "problem with this website's security certificate".  PLEASE tell me how to fix this. This is causing a huge issue.

    Thank you.

    Page URL:
    https://secure.jotformpro.com/form/31985071203955

    https security certificate
  • Profile Image
    JotForm Support

    Answered by jonathan on July 23, 2013 at 08:39 AM

    Hi,

    May I ask if your form is embedded on a website? If it is, please share to us the URL of your website where we can check the form used.

    It is possible that the issue is on the website side.
    Since you are using the secure URL of the form https://secure.jotformpro.com/form/31985071203955  , the website where the form was embedded should also support secure URL(https)

    Please inform us if issue persist.

    Thanks.

  • Profile Image

    Answered by GMFStructural on July 23, 2013 at 02:55 PM
    The link to the form was sent by email. I have heard from three of the 10 people that I sent it to that they received the error.

    Marci A. Miller
    GMF Structural Division
    P.O. Box 6899 Lakeland, FL 33807
    mmiller@gmfstructural.com
    P: 863-577-0210 Ext. 117 |F: 863-644-7687
    Description: GMFStLogo_4Color_SMALL - Low Res..jpgDescription: logo_seaa_member_gifDescription: Description: full_cert_fab&erectorDescription: NSBA_Logo_2D_blue

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    JotForm Support

    Answered by Welvin on July 23, 2013 at 03:52 PM

    Hi Marci,

    Please try: https://secure.jotform.us/form/31985071203955. This is probably on your user/customer's end. Specially when they are using old versions of IE with ActiveX Filtering ON. You can advice them to continue and install the security certificate from our form to their IE browser. See the screenshot: CLICK HERE!

     

    Thanks

  • Profile Image

    Answered by GMFStructural on July 23, 2013 at 03:55 PM
    Great. Thank you.

    Marci A. Miller
    GMF Structural Division
    P.O. Box 6899 Lakeland, FL 33807
    mmiller@gmfstructural.com
    P: 863-577-0210 Ext. 117 |F: 863-644-7687
    Description: GMFStLogo_4Color_SMALL - Low Res..jpgDescription: logo_seaa_member_gifDescription: Description: full_cert_fab&erectorDescription: NSBA_Logo_2D_blue