- jpkernotAsked on May 07, 2011 at 02:22 PM
I am getting this error on a simple Paypal Website Payments Pro form. I previously had an existing API configuration which worked perfectly, but somebody brought this failure to my attention within the last 48 hours. I have done nothing that I know of within Paypal to change things. I have even deleted the existing APi and requested a new one and integrated that into the form. Sadly no joy. I can't think what might be wrong.
I am inputting a Visa cc number using the Visa etc. payment method/button and it is returning "Invalid Merchant Configuration" from JotForm each time. Others have had the same error message so at the moment I have a problem taking money!
All help gratefully received!
- JotForm SupportliyamAnswered on May 07, 2011 at 03:42 PM
In your submissions, were there any that paid using credit cards? or all your submissions paid via Paypal?
So far I have checked your form and it only returns an error whenever you try to pay using credit card. I believe this is beyond our control so you might want to ask Paypal's technical support about this.
We'll wait for your response.
- jpkernotAnswered on May 09, 2011 at 12:06 PM
Many thanks for the prompt support. It was actually traced to an issue
at Paypal with an expired credit card.
- JotForm SupportliyamAnswered on May 09, 2011 at 01:45 PM
It is good to know that your problem has been fixed.
If you have other concerns or inquiries, please let us know.
Thanks and warm regards,
- kAnswered on April 20, 2012 at 04:50 PM