Invalid Merchant Configuration

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    jpkernot
    Asked on May 07, 2011 at 02:22 PM

    Hello,

    I am getting this error on a simple Paypal Website Payments Pro form. I previously had an existing API configuration which worked perfectly, but somebody brought this failure to my attention within the last 48 hours. I have done nothing that I know of within Paypal to change things. I have even deleted the existing APi and requested a new one and integrated that into the form. Sadly no joy. I can't think what might be wrong.

    I am inputting a Visa cc number using the Visa etc. payment method/button and it is returning "Invalid Merchant Configuration" from JotForm each time. Others have had the same error message so at the moment I have a problem taking money!

    All help gratefully received!

    JP

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    liyam
    Answered on May 07, 2011 at 03:42 PM

    Hello JP,

    In your submissions, were there any that paid using credit cards? or all your submissions paid via Paypal?

    So far I have checked your form and it only returns an error whenever you try to pay using credit card.  I believe this is beyond our control so you might want to ask Paypal's technical support about this.

    We'll wait for your response.

    Thanks.

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    jpkernot
    Answered on May 09, 2011 at 12:06 PM

    Many thanks for the prompt support. It was actually traced to an issue
    at Paypal with an expired credit card.

    JP

    John-Paul Kernot

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    liyam
    Answered on May 09, 2011 at 01:45 PM

    Hello John-Paul,

    It is good to know that your problem has been fixed.

    If you have other concerns or inquiries, please let us know.

    Thanks and warm regards,

    Liyam

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    k
    Answered on April 20, 2012 at 04:50 PM

    k