How can I ensure that all recipients who should receive form submissions are whitelisted?

  • Profile Image
    floydpr
    Asked on July 23, 2013 at 11:15 AM

    For the form posted on http://www.floyd.org/Page/feedback and any other form on Floyd.org, could you make sure that the following email addresses are whitelisted:

    dmartin@floyd.org
    contactus@floyd.org

    This site contains other forms as well. Do I need to send you specific emails for each (a couple of them have close to 100 or more recipients), or can you whiltelist any email sent to @floyd.org? Do I need to list all of my forms?

    Regards,

    Teresa

  • Profile Image
    moonzkie
    Answered on July 23, 2013 at 11:27 AM

    Hi,

    I have checked both of these emails, and none of them are on our bouncelist. As for whitelisting I would suggest that you to contact you email provider and ask them to whitelist JotMail's IP address. Also, to prevent the not receiving notification emails issue, please follow this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this helps. 

    Thank you.