What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid yesterday for more space and my forms are disabled!

    Asked by leskfish on July 23, 2013 at 01:57 PM

    I paid for the 9.95 per month plan yesterday to avoid my forms being disabled and yet they are now anyway and it shows me having a free account.  Can someone figure this out quickly?

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    JotForm Support

    Answered by Welvin on July 23, 2013 at 02:31 PM


    Please let us know the Order Reference Number so we can manually correct this from our end. A situation like this is mostly caused by providing Email Address or Name instead of the Jotform Username. Without providing the Jotform Username, our system will fail to automatically upgrade your account.

    Please let us know so we can check.