Where is my data?

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    richardhweber
    Asked on July 23, 2013 at 02:17 PM

    It's been several months since I've been using jotform on a website. I was able to download xls files of the folks who filled out my jotform on line. 

    I seem to have forgotten how to get this data now downloaded to me.

    Rick Weber

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    guilledutra
    Answered on July 23, 2013 at 02:20 PM

    Hi Rick, here you have a Guide about downloading the submissions data.

    http://www.jotform.com/help/73-How-to-Download-Form-Submissions-to-Excel-CSV-PDF

    Hope it helps!

    Guillermo

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    richardhweber
    Answered on July 23, 2013 at 02:25 PM

    My form is working fine on my website, but it does not show up under "My Forms" heading.

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    jeanettebmz
    Answered on July 23, 2013 at 02:31 PM

    I can see the form into your account.

    Can you please log out, clear your browser cache and log back again?

    Then please try this link

    https://www.jotform.com/page.php?p=myforms

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    richardhweber
    Answered on July 23, 2013 at 02:37 PM

    My Safari for Mac (Version 6.0.5 (8536.30.1) has no clear cache command as shown in your link.

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    richardhweber
    Answered on July 23, 2013 at 02:44 PM

    I used another browser and was able to download files. Thanks for your advice.