What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where is my data?

    Asked by richardhweber on July 23, 2013 at 02:17 PM

    It's been several months since I've been using jotform on a website. I was able to download xls files of the folks who filled out my jotform on line. 

    I seem to have forgotten how to get this data now downloaded to me.

    Rick Weber

    Page URL:

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    JotForm Support

    Answered by guilledutra on July 23, 2013 at 02:20 PM

    Hi Rick, here you have a Guide about downloading the submissions data.


    Hope it helps!


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    Answered by richardhweber on July 23, 2013 at 02:25 PM

    My form is working fine on my website, but it does not show up under "My Forms" heading.

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    Answered by jeanettebmz on July 23, 2013 at 02:31 PM

    I can see the form into your account.

    Can you please log out, clear your browser cache and log back again?

    Then please try this link


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    Answered by richardhweber on July 23, 2013 at 02:37 PM

    My Safari for Mac (Version 6.0.5 (8536.30.1) has no clear cache command as shown in your link.

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    Answered by richardhweber on July 23, 2013 at 02:44 PM

    I used another browser and was able to download files. Thanks for your advice.