What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Creating Forms: Form Not Saving On Form Builder

    Asked by ststephens on July 23, 2013 at 04:40 PM

    I've been working on this form all day.  I am careful to save my changes, yet periodically throughout the day, they have disappeared.  I just finished the full draft and saved it.  I previewed it and much of the past hour's work was gone.  I went back, and ever more is gone.  These are changes made way earlier in the day and saved several times.  This is my first time creating a form of any length in JotForm.  I can't possibly use this application under these circumstances.

    saved JotForm length
  • Profile Image

    Answered by jefreylandicho on July 23, 2013 at 04:43 PM

    Can you please provide us the form link you are having an issue with? Also, please try clearing your browser cache and delete all offline files then login in again and see if it works. We also recommend using Google Chrome browser as it is the most optimized browser for our form builder.

    If the issue still persist, please contact us again.