What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
emails from contactform not receivedAsked by dorien on July 24, 2013 at 03:38 AM
I put the emailadress firstname.lastname@example.org as the receiving address, but emails do not arrive. Not in SPAM either.
Other emailaddresses do work, so it seems to be only the email@example.com address. Can you help find out what the problem is?
I have now removed your email from the bounce list. You should now received submissions from now on.
Your email service provider blocks message coming from us. I would suggest to whitelist our Mail Server IPs and domains to avoid this from occurring again. Check this guide: How to setup email alerts to prevent email bouncing related issues