What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hi This problem only happened on Windows 8 machine or laptop with touch

    Asked by thaisxs on July 24, 2013 at 04:53 AM

    Hi

    This problem only happened on Windows 8 machine or laptop with touch.

    If your using touch enable pc the drag function will only accept touch input. which mean mouse click will not work on it.

    The problem is, that Windows 8 counts as "touch enabled device" in some browsers/jQuery/or somewhere else. I guess that's a if/else statement in the drag that might have conflict on it.

    i did try it on a non touchable win8 machine and it doesn't work as well.

    I uploaded a video showing 1st part was using mouse click and unable to drag n move and 2nd part was using touch to drag around.

    http://www.screencast.com/users/thaisxs/folders/Default/media/4d8d5606-c7a6-4512-a9c5-4d9cee2f861a



    This is a re-post of a comment on How to Clear Your Form Cache?

    video problem pc www
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 24, 2013 at 05:49 AM

    Hi,

    Have you tried my colleagues advise on this thread regarding on your Chrome Browser if the Javascript is enabledhttp://www.jotform.com/answers/246633

    Sorry but we cannot replicate the problem on Chrome/Windows 8 so I assume this might be related with your Chrome Browser. Try to update or re-install your Chrome browser, see if this helps. You may also try to reset its settings first, maybe this fixed it.

    Here's my test on Chrome v27, Windows 8 OS @ BrowserStack. http://screencast.com/t/2NEjzr42g1

    Hope one of my suggestion works for you. Thanks!

  • Profile Image

    Answered by thaisxs on July 24, 2013 at 06:27 AM

    sorry i was double posting i will reply on the correct thread. i have figure out the issue.