- email@example.comAsked on July 24, 2013 at 05:56 AM
I have the ftp details for the website when jotform was being used, however the old jot form no longer works and i have created a new one.
Please can you assist with how the changes i need to make in order to get the new jot form i have created up and running on the website.
- JotForm SupportguilledutraAnswered on July 24, 2013 at 06:52 AM
Hi! in order to get your new form at your website you will need to copy the "Embed Code" generated by the form builder in your website page, you could reach that by:
1. Click on "Setup & Embed" tab in edit mode of your form
2. Click on the "Embed Form" button
3. Click the "Embed" button
4. Copy the generated code
5. Paste the code into your contact.html website file.
Also you can follow this guide about Adding a form to a Web Page
hope it helps
- JotForm SupportEltonCrisAnswered on July 24, 2013 at 07:11 AM
First off, I found a small styling issue on the error validation message in your form. I have now fixed this for you since I was the one who shared that form template. :)
Regarding on embedding, I found your new form's embed code between the style tag on your version2 form embed code. That's not right, this is the reason why the new embedded form doesn't work.
First, you need to clean the v2 form source code in your contact.html file. You need to remove it before replacing it with the new source code. Simply find the starting tag <form and the ending tag </form> and delete everything between them. After that replace it with your new form source code as indicated by my colleague above.
- firstname.lastname@example.orgAnswered on July 24, 2013 at 08:20 AM
Thank you, i have deleted the <form> part but now the jot form has completely gone.
Is there anything else i need to do?
- JotForm SupportEltonCrisAnswered on July 24, 2013 at 08:25 AM
Yes, because the one embedded in your contact us page is the old form you've mentioned. Now the next thing you need to do is to replace the deleted source code with your new form embed code. I would recommend using iframe embed code. Here's How to get Iframe Embed Code of your form.
- email@example.comAnswered on July 24, 2013 at 09:12 AM
The embed form tool is not working.
Is there another way to get the embed code?
- JotForm SupportjonathanAnswered on July 24, 2013 at 09:32 AM
Hi, can you please tell us which part is not working? Are you not able to get the iframe code of the form?
I tested it under your account, and your form http://www.myjotform.com/form/32033520632541 iframe code is this
<iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//www.myjotform.com/form/32033520632541" frameborder="0" style="width:100%; height:635px; border:none;" scrolling="no"></iframe>
I used the guide on how to get iframe code provided by EltonCris.
If Ok with you, you can already use the code I provided.
But we should also be clear that you are not having any issue in generating the code on your end. So, please provide us more details if you are having issue on this process and we will investigate.