What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    3rd rerquest!!! I am not receiving e-mail alerts

    Asked by fredrickprince on May 08, 2011 at 02:04 PM


    Can someone please get back to me.  This si the third request I am asking for help in the last 2 weeks. I am not receiving e-mail alerts and everything is set up correctly through jotform.  I am launching my site tomorrow (May 9) and need to have this resolved asap.  It's very frustrating that I have not heard back from you guys and this is my 3rd request on the same issue.  If I don't hear back from you within the next few days I am going to scrap using jotform and go to someone else who offers the same service.  Thank you melissa.deluca@rocketmail.com

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    JotForm Support

    Answered by NeilVicente on May 08, 2011 at 04:09 PM


    As a matter of fact, you did receive replies on both threads you have opened previously. Of course, you did not get notified because you're using the wrong email address in your account, and in your notifications.

    Please check your previous help requests to see what exactly is wrong with your account.



    I have changed your account's email address to melissa.deluca@rocketmail.com so that you will receive a notice for this reply. Hope you finally see the cause of your problem. Thank you.