What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms do not arrive in my mailbox

    Asked by anunciarnofacebook on July 24, 2013 at 08:14 AM

    I have a serious problem my forms do not arrive at the registered email address, the email is contrato.goomark @ outlook.com, urgently need to be solved

     

    Has happened before the same thing, and you managed to solve, ask them to arrange again the solution of this problem.

    My Forms mailbox email problem solution
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 24, 2013 at 09:09 AM

    Hi,

    I checked your email and it's not in the bounce list. The latest logs indicates that submissions notifications has been successfully delivered to your email address.

    /var/log/jotform/amazonSES.log:[24/Jul/2013:08:18:50 -0400] 22185956570663 AmazonSES Sent email to contrato.goomark@outlook.com - MessageID:00000140109e16b0-580353e4-770f-4d6c-8a84-27c93adce79a-000000 - RequestId:32c33012-f45b-11e2-a1da-979db8dd4ab9

    Kindly review this on your end. Check your spam folder, they may land there due to spam filtration cases. We also recommend whitelisting our Mail Server domains and IPs as it may help resolved this problem. How to setup email alerts to prevent email bouncing related issues

    Feel free to inform us should you have further inquiry. 

    Regards!