My forms do not arrive in my mailbox

  • Profile Image
    anunciarnofacebook
    Asked on July 24, 2013 at 08:14 AM

    I have a serious problem my forms do not arrive at the registered email address, the email is contrato.goomark @ outlook.com, urgently need to be solved

     

    Has happened before the same thing, and you managed to solve, ask them to arrange again the solution of this problem.

  • Profile Image
    EltonCris
    Answered on July 24, 2013 at 09:09 AM

    Hi,

    I checked your email and it's not in the bounce list. The latest logs indicates that submissions notifications has been successfully delivered to your email address.

    /var/log/jotform/amazonSES.log:[24/Jul/2013:08:18:50 -0400] 22185956570663 AmazonSES Sent email to contrato.goomark@outlook.com - MessageID:00000140109e16b0-580353e4-770f-4d6c-8a84-27c93adce79a-000000 - RequestId:32c33012-f45b-11e2-a1da-979db8dd4ab9

    Kindly review this on your end. Check your spam folder, they may land there due to spam filtration cases. We also recommend whitelisting our Mail Server domains and IPs as it may help resolved this problem. How to setup email alerts to prevent email bouncing related issues

    Feel free to inform us should you have further inquiry. 

    Regards!