Card form is not opening on one iPad

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    jlasche
    Asked on July 29, 2020 at 04:55 PM

    I am using an older model Ipad for my people to register using my forms.  I have had no trouble getting the classic form to display.  I made a new form using the card format and for some reason, it won't load on my IPad.  Could it be that  old ipads don't support that version?  Or why don't you think the form will open on my ipad? It opens fine on my computer and on my website, just not on the ipad.  (It will open on one ipad but not my other one.)

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    gerardw
    Answered on July 29, 2020 at 09:20 PM

    Forms are responsive by default and will open on any device. It could be possible that your old iPad is using an old iOS version. Try updating the software and then check, else you could use your other iPad where the form is working as you've already mentioned.

    Could you let us know the iPad model and iOS version where the form is not loading?

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    jlasche
    Answered on July 31, 2020 at 04:28 PM
    I tried updating the ipad. It said everything was up to date. It just keeps the little spinning wheel going but never opens up. Today I did have more progress – it turned the correct color (the blue with the green bar at the bottom and the arrow) But it still won’t open up. Also you suggested that I just use a different Ipad since it works on one of them. I need multiple ipads for registrations. I can’t get by with just one.
    Here is the model and IOs version:
    Model: MB293LL
    IOs version : 5.1.1
    ...
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    Welvin
    Answered on July 31, 2020 at 06:40 PM

    I would like to clarify if the problem is when you opened the form through its direct URL or through its embedded version or for both?

    Can you also confirm if this is the form in question, https://www.jotform.com/form/201945227274052?

    If it's embedded, please try our other embed options such as the iframe method:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If it's through its direct URL, please try switching browsers on your iPad device. Try Chrome or Firefox.

    You may also consider checking our mobile forms app to see if it will work there.

    https://link.jotform.com/C58PKpnJKc 

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    jlasche
    Answered on August 06, 2020 at 03:28 PM
    I’m not sure what you mean by question # 1.
    2. Yes this is the form that won’t open up.
    I’ll try the other options you mentioned.
    ...