Problem with configurable list widget

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    EM3
    Asked on July 29, 2020 at 09:24 PM

    Hi, I'm trying to use the configurable list in a form but it doesn't seem to be working. I'm making changes in the fields configuration but the changes don't apply to the widget, despite that I'm updating it.



    This is a re-post of a comment on How to Set Up the Configurable List Widget

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    jherwin
    Answered on July 30, 2020 at 12:47 AM

    I tried the configurable list widget in my test form, but I was unable to replicate the issue you mentioned. I cleared your form caches in an attempt to fix the issue, can you please update the configurable list widget using another browser and see if it will work there?

    If the issue persists, please let us know the URL of the form so we can check it on our end.

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    EM3
    Answered on July 30, 2020 at 09:11 AM

    Hi, I found the problem seems to be in the theme. I discovered it cloning the form given as an example. I made two forms to show it, both clones of that form: the first one keeps the original theme, I made changes to it and works fine; the second one I changed the theme to "Upcoming" and doesn't work. It just shows the "demo" options and doesn't change from there.

    I'm giving you the edit link so you can enter and try it:

    Clone 1: https://www.jotform.com/build/202113137572647?iak=ac5da9383be1bc0014bc2f1efc1d2fe6-cb29fa5abe09cdae

    Clone 2: https://www.jotform.com/build/202113077603645?iak=31b11de6702f3e2e1d2011f7daa29dd7-b2aa3876e8c78132

    I also reported this via email to support, but perhaps it helps if it is here as well.

    Thanks!

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    Bert_A
    Answered on July 30, 2020 at 10:13 AM

    Hi,

    Thank you for sharing your test and it does appear to be helpful.

    We'll definitely have a look at this also it appears that the issue has been sorted out your end but please do let us know should you have any further concerns or questions.

    Kind regards,