What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions Page Cannot read form information!

    Asked by eastcountyedc on May 08, 2011 at 05:08 PM

    I have been dealing with the same problem since two months ago. The submissions page cannot be loaded. The exact error message is  "Cannot read form information. Try reloading the page.".

    I tried reloading the page hundreds of times and nothing changes. It is really deceptive, I have been strugling all the way along to manage my events' registrations due to all the glitches your site has. First the system did not let me make changes to my forms once they were online, and now I cannot read the attendees information the way I need. I posted my question for the first problem and the answer they gave did not work at all.

    This makes me waste so much time and effort. I wanted to cancell the service with Jot Form at some point, but it was too late, I had several registrations already, and it was too late to send a different link with another invitation.

    I really hope you guys can fix those details so that your business keeps growing.

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    JotForm Support

    Answered by liyam on May 08, 2011 at 11:06 PM

    Helo eastcountyedc,

    We apologize for your inconvenience.

    May I suggest next time that if you ever encounter any problems with any of your forms, please do let us know of it right away.

    I noticed that you have a few forms in your account, can you tell us which form is this that you're having problems with? 

    We'll wait for your response.

    Thanks.