What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I not receiving submissions?

    Asked by pmausa on July 24, 2013 at 04:08 PM

    I created a form and installed it on my website. I can receive form submissions from "noreply@jotform.com" to my personal Yahoo account, but I cannot receive form submissions on my work Outlook email. Do you know why this could be and what I can do about it?

    Page URL:
    http://www.pmanews.com/contact.html

    Submissions JotForm email noreply
  • Profile Image

    Answered by pinoytech on July 24, 2013 at 05:43 PM

    Hi,

    Sorry for the inconvenience that may have caused. I've check your form and found out that email address edunkin@businessmediagroup.com is IN our bounce list which causing the issue.

    Reason(s) : 5.3.0 - Other mail system problem 550-'Backend Replied [76eaee15.0.1367247.=00-2052.1939302.p02c12m075.mxlogic.net]:  5.7.1 Message rejected as spam by= Con'

    I have now remove it for you and it should be working fine now.

    Thank you!