Why am I not receiving submissions?

  • Profile Image
    Asked on July 24, 2013 at 04:08 PM

    I created a form and installed it on my website. I can receive form submissions from "noreply@jotform.com" to my personal Yahoo account, but I cannot receive form submissions on my work Outlook email. Do you know why this could be and what I can do about it?

  • Profile Image
    Answered on July 24, 2013 at 05:43 PM


    Sorry for the inconvenience that may have caused. I've check your form and found out that email address edunkin@businessmediagroup.com is IN our bounce list which causing the issue.

    Reason(s) : 5.3.0 - Other mail system problem 550-'Backend Replied [76eaee15.0.1367247.=00-2052.1939302.p02c12m075.mxlogic.net]:  5.7.1 Message rejected as spam by= Con'

    I have now remove it for you and it should be working fine now.

    Thank you!