Getting duplicate submissions for all submissions

  • Profile Image
    fabio.fulci.ff
    Asked on July 30, 2020 at 05:38 AM

    Hi guys,


    I am getting double duplicate submissions for all submissions.

    sometimes the duplicate comes just after few seconds from the first submission, so I thought that it was a problem of double-clicking.

    However now I've just noticed that I am getting a duplicate submission for the same user after a few days in some cases.

    I know that as a solution I could check the IP and Cookies or the unique questions

    but in my case it doesn't apply. 

    In fact I need to allow the same user multiple submissions.

    The problem is that the "unique question" can be applied only on Numeric and Email fields. I could solve the issue applying the "unique question" to a "long text field" but there isn't such an option.

    Somebody can let me know if it a BUG? 


  • Profile Image
    Kenneth_C
    Answered on July 30, 2020 at 08:38 AM

    Thank you for reaching support,

    I cloned and tested the form and I was not able to replicate the issue.

    I received one email notification and a single submission set of data.

    Since, you need multiple submission form your users, I suggest adding in a ReCaptcha field on the form and let us know if the issue would still persist.

    Here is a Related Guide: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field

    I hope that helps.

    Best.

  • Profile Image
    Kenneth_C
    Answered on July 30, 2020 at 10:20 AM

    Hi there,

    Can we ask for permission to make a test submission on your live form?

    I will also clear your form cache.

    Awaiting your response.

    Best.

  • Profile Image
    fabio.fulci.ff
    Answered on July 30, 2020 at 01:04 PM

    Hi,

    I would like to avoid to include a Captcha because the form is already very long and an additional step would further decrease the conversion rate


    Yes, feel free to test on the live version if that can help.



    here the public link of the live version:

    https://form.jotform.com/fabio.fulci.ff/English_School_Evaluation


  • Profile Image
    Richie_P
    Answered on July 30, 2020 at 02:15 PM

    If possible, kindly share the duplicate submission ID so that we can check?

    To get the submission ID, you can follow this guide:https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    To clarify, the form is embedded to a web page?

    Looking forward for your response.

  • Profile Image
    Kenneth_C
    Answered on July 30, 2020 at 03:55 PM

    Hi there,

    I have made a test submission on the form:

    1596138822c1.png

    The name is Test and the email is: kenneth@jotform.com

    Awaiting your response.

    Best.

  • Profile Image
    fabio.fulci.ff
    Answered on July 31, 2020 at 04:16 AM

     

    Hi Kenneth,

     

    I saw your submission. Your test submission didn't generate any duplicate, but the issue is still there.

     

     

     

     In fact yesterday I got other two duplicates submissions: 

    Original: 4719495005954331393 --> Duplicate: 4719622295955903112

    Original: 4719490825953915737 --> Duplicate: 4719490945954068480

     

    the form is not embedded in any website yet!

     

    I am just sharing the link via email

     

    here the link of the form that I am sharing:

    https://form.jotform.com/fabio.fulci.ff/English_School_Evaluation

  • Profile Image
    Richie_P
    Answered on July 31, 2020 at 05:50 AM

    I have tested a submission using the link you have shared, kindly check it out.

    The issue could have been with your Thank you page.

    Would it be possible to remove any link in your thank you page and instead add those info in the autoresponder?

    Let us know how it goes.

  • Profile Image
    fabio.fulci.ff
    Answered on July 31, 2020 at 07:48 AM

    I saw your test submission and didn't generate any duplicate 


    I can remove the link in the Thank You Page if that helps.


    However, I think it has something to do with the Mobile Version of the form


    because all duplicates were generated by mobile submissions, while when you did the test you always use a desktop



  • Profile Image
    Richie_P
    Answered on July 31, 2020 at 09:27 AM

    To clarify, the user's are using the Jotform mobile form app to fill and submit the form?

    Please try my suggestion and let us know if the issue still remains.

  • Profile Image
    roneet
    Answered on July 31, 2020 at 11:31 PM

    Could you please redirect your Thankyou page to an External URL:

    https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    You may add this Thank you page in the redirect option:

    https://www.jotform.com/thankyou.html

    Let us know how it goes.

    Thanks


  • Profile Image
    Sonnyfer
    Answered on August 05, 2020 at 02:24 AM

    Hello - Apologies for the inconvenience.

    Perhaps your users are able to go back to your form on their mobile with their saved form data. Disabling the Browser Autocomplete on your form should fix it.

    1596608581set no to.png

    Give it a try and let us know how it goes.