Form getting stuck on please wait on iPads

  • jamessharp
    Asked on July 30, 2020 at 4:22 PM

    Our form keeps getting stuck on the last page when submitting. The submit button says please wait and won't complete. This is only on iPads. When on a computer the form will submit fine. 

    We have tried different browsers on the iPad and still the same thing. 

  • Kiran Support Team Lead
    Replied on July 30, 2020 at 6:14 PM

    The issue seems to be with the two Google Captcha widgets added to the form. 

    Please remove the invisible Google Captcha widget on the form below the Submit button so that it should be working fine.

    Please get back to us if you need any further assistance. We will be happy to help. 

  • jamessharp
    Replied on August 3, 2020 at 12:42 PM

    I took off the invisible captcha widget and it is still not working. 

  • Jimmy_D
    Replied on August 3, 2020 at 2:06 PM

    Our apologies for the inconvenience. 

    I noticed the Invisible Recaptcha is still on your form. 

    The issue happens because the invisible captcha has a max-width of 1px when captcha should be visible. 

    To fix the issue, kindly inject the CSS code below to your form to make the captcha field visible when it's active. 

    iframe#customFieldFrame_81{

     max-width:50%!important

    }

    Form getting stuck on please wait on iPads Image 1 Screenshot 20

    The form will submit once the captcha is verified. 

    Let us know should you need further assistance. 

    Attentively, 


  • jamessharp
    Replied on August 4, 2020 at 8:09 AM

    I believe that worked! Thank you!