What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot make the secure form work with Paypal

    Asked by AmberComputers on July 25, 2013 at 08:39 AM

    Hello,

     

    The secure form is hosted here (see padlock):

     

    https://giftvouchers-uk.com/formtest2.html

     

    PayPal error:

    The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.

     

    The form does not appear to meet Paypal requirements. Can I realy trust that the Payment process is secure?

     

     

     

    Page URL:
    https://giftvouchers-uk.com/formtest2.html

    Screenshot
    style size font paypal error
  • Profile Image

    Answered by AmberComputers on July 25, 2013 at 09:03 AM

    I have to turn off Encrypted Website Payments in Paypal for the form to work.

     

    Paypal state

    If you enable Encrypted Website Payments, all of your Buy Now, Donations and Subscriptions buttons must be encrypted via the following method: Using your own code, you encrypt all website payments before sending them to PayPal.

    It does not appear that Jotform is encrypting the data before sending it to Paypal.

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 25, 2013 at 12:11 PM

    Hi,

    Glad to hear it!

    You can also check my findings here: http://www.jotform.me/answers/246610. I suspect it was just due to your unsecure logo since I couldn't replicate the problem with my paypal account.

    Thanks!

  • Profile Image

    Answered by AmberComputers on July 25, 2013 at 05:33 PM

    Hello,

    Sorry I had turned off Encrypted Website Payments in Paypal and forgot to turn it back on. I have since turned this setting back on. I have removed the http logos, but the PayPal error has returned. The logos do no appear to be the cause of the problem. It still does not appear that Jotform is encrypting the data before sending it to Paypal.

  • Profile Image
    JotForm Support

    Answered by Welvin on July 25, 2013 at 08:31 PM

    Hi,

    Turning Off Encrypted Website Payments from your Paypal Account Settings should fix the issue. The logo shouldn't do anything with the error, any non-SSL content to our form would result to another error if its embedded to a secure (https) website.

    Do you have any other form that uses the Encryption settings from your Paypal Account?

    Thanks