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    Separate Submission e-mails

    Asked by print252 on July 25, 2013 at 09:16 AM

    Hi,

    We have a form online to submit orders.

    Our issue is this:  Jotform will send all of the submissions from the same day as one, or the same single e-mail.

    So, if someone requests and order in the morning we get the e-mail, and if someone ELSE sends an order that same afternoon, this second order is tagged to the first e-mail.  This makes it a little confusing to track the orders.

    Is there a way around this?  To separate the submissions?

    Thank you for your time.

    Rich Black 

    E-mails Submissions JotForm
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    JotForm Support

    Answered by jonathan on July 25, 2013 at 10:47 AM

    Hi Rich,

    You can have separate or different submission emails in a single form.

    Use condition logic -- specifically, Email with condition rules. 

    Review this guide Smart-Forms-Using-Conditional-Logic

    In the guide you will see this article that describe the condition email

    Send an e-mail after submission
    Redirect your e-mail alerts according to the form entry. Let’s say you have a dropdown question that has options like “Sales”, “Support” etc. When user selects to contact "Sales" send the response email to the Sales Department.

     

    Although I am not familiar with your order form, in theory only, what you can do is create 2 separate email, and use condition that determines the 1st or 2nd order.
    Base on the order (1 or 2), send the specific email.

    Hope this help. Inform us if you need further assistance.

     

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    Answered by print252 on July 26, 2013 at 04:33 PM
    Hi Jonathan,
    Thank you. I don't think this is what I mean.
    The submissions can go to the same e-mail, that's not a problem.
    The issue is: the e-mail submission for order 1 comes in.
    Then the e-mail submission for order 2 comes in --- as part of that SAME
    e-mail.
    Appended as opposed to separate.
    So there are 2 orders but only 1 e-mail.
    I am looking for a way to separate these e-mails. So there is 1 e-mail
    submission for order 1
    And another separate e-mail for order 2
    2 orders, 2 distinct e-mail submissions.
    Not 1 e-mail containing the 2 submissions.
    Thanks very much Jonathan.
    Rich
    --
    Merriam Print Inc. ~ 252 Laurier Ave. E. ~ (613) 567-5050 ~
    http://merriamprint.com/
    Large Format Printing ~ Banners ~ Signs ~ Posters ~ Advanced Digital Colour
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    Answered by dinesh-it on July 26, 2013 at 05:24 PM

    Hi, This is because Gmail has the Threading Feature if the mails are coming from the same Subject tag. You can Separate the Email Notifiactions in 2 ways.

    One Way is, Change the Subject tag Text Dynamically. For Example you can add any of the Form Field values to your Subject line as shown below. So that for each submission you will have different subject line, so different email.

     

     

    Another way is, You can disable this Threading Feature in your gmail settings: It Gmail it is called Conversation View. Just Select Off. Thats all.

     

    Hope this information helps you.

    Thank you.

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    Answered by print252 on July 29, 2013 at 09:25 AM
    Thank you,
    The first option to change the subject tag text dynamically is what I would
    like to do.
    I don't see how though. Where do I find the settings to do this please?
    Thanks again for your time.
    Rich.
    --
    Merriam Print Inc. ~ 252 Laurier Ave. E. ~ (613) 567-5050 ~
    http://merriamprint.com/
    Large Format Printing ~ Banners ~ Signs ~ Posters ~ Advanced Digital Colour
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    Answered by dinesh-it on July 29, 2013 at 09:48 AM

    Thank you for letting us know this. To use second option, You can follow the following steps.

    In Gmail Settings you can find this.

    1. Login to your Google - Gmail Account.

    2. Once logged in you can find option called settings as shown below

    3. Select that Settings Option will let to the Settings window which is shown in the Previous Post.

     

    Scroll down to see this Conversation view Option.

    Hope now you find the option.

    Thank you.

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    Answered by print252 on July 29, 2013 at 10:45 AM
    Thanks, however it's the first option I'm interested in.
    The first option to change the subject tag text dynamically is what I would
    like to do.
    Thanks.
    --
    Merriam Print Inc. ~ 252 Laurier Ave. E. ~ (613) 567-5050 ~
    http://merriamprint.com/
    Large Format Printing ~ Banners ~ Signs ~ Posters ~ Advanced Digital Colour
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    Answered by dinesh-it on July 29, 2013 at 10:48 AM

    Yes, That is the good way. Thank you for letting us know this.

    Feel free to ask if you need further assistance.

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    Answered by print252 on July 29, 2013 at 11:35 AM
    How do I do it?
    I can't see how to set the subject tag text dynamically.
    Please provide instructions on how to do this.
    Thank you.
    --
    Merriam Print Inc. ~ 252 Laurier Ave. E. ~ (613) 567-5050 ~
    http://merriamprint.com/
    Large Format Printing ~ Banners ~ Signs ~ Posters ~ Advanced Digital Colour
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    Answered by dinesh-it on July 29, 2013 at 11:57 AM

    Sorry for the inconvenience. Here is the Steps:

    1. Open Your Form in Edit Mode.

    2. Select Email Alerts option in Setup and Embed tag, then select Your Notification

    4. Once you select your Notification, You will Find a Compose Mail Dialogue. There you can add this field.

     

    That all, Dont Forget to Click on Finish Button once you finished.

    Let us know if you need further assistance.

    Thank you.

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    Answered by print252 on July 29, 2013 at 01:26 PM
    Thanks, that worked. Much appreciated. Sorry about the confusion.
    --
    Merriam Print Inc. ~ 252 Laurier Ave. E. ~ (613) 567-5050 ~
    http://merriamprint.com/
    Large Format Printing ~ Banners ~ Signs ~ Posters ~ Advanced Digital Colour
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    Answered by dinesh-it on July 29, 2013 at 01:36 PM

    Its ok, I too Confused little bit. Sorry. And Thank you for letting us know that your problem was solved.