Why the notifications of my form are coming empty to my email?

  • Profile Image
    Diogo
    Asked on July 25, 2013 at 11:48 AM

    In my new kennel website there is a form develloped on JotForm platform. The problem is that when I receive the e-mails I cant read anything regarding what my clients are filling the forms. Just two words are appearing in these e-mails, the words:

    Question    Answer

    Please help!

    Thank you very much!

  • Profile Image
    EliezerN
    Answered on July 25, 2013 at 01:19 PM

    Thanks for contacting us.

    Your email Notifications are getting empty to your email because, for some reason the question and answer data has been deleted from the body content of the notification, look:

    I will kindly recommend you to create a new Notification, please refer this guide to learn about Setting Up Email Notifications.

    Your new Notification must look this way:

     

    If you need further assistance, please let us know.

    Thanks.