Can you reverse the transaction please?

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    Christine Thorn 
    Asked on August 01, 2020 at 10:24 PM

    I d not wish to renew this subscription and was surprised it was taken out of my account. Can you reverse the transaction please? I no longer require 

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    gerardw
    Answered on August 01, 2020 at 10:30 PM

    Please note that you were charged since all our plans auto-renew at the end of the billing period unless manually cancelled.

    As per your request, I have now cancelled your subscription and issued a full refund.

    Please note that the refund could take 5 to 10 business days to reflect on your card.

    Your account is now downgraded to Free and will not be charged again.