Can't change username/email

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    Asked on August 02, 2020 at 09:46 PM

    Hi Team

    Can you please the username or "log in with google" account associated with the account john.broadbent to

    I tried changing the password but it keeps saying I am entering my current password incorrect - when I am - so I am guessing that is a Google Account thing. 

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    Answered on August 02, 2020 at 10:57 PM

    Hi there - Thanks for reaching out.

    You are right, the reason why it say's Password Incorrect is that your account was signed up with Google. To have a separate password for your Jotform account and to change your username, kindly refer to the below guides:

    How-to-reset-JotForm-account-password | How-to-Change-the-Username 

    Give it a try and let us know if you need further assistance.