Can't change username/email

  • john.broadbent
    Asked on August 2, 2020 at 9:46 PM

    Hi Team


    Can you please the username or "log in with google" account associated with the account john.broadbent to ben.cooper@raywhite.com


    I tried changing the password but it keeps saying I am entering my current password incorrect - when I am - so I am guessing that is a Google Account thing. 

    Jotform Thread 2487268 Screenshot
  • Sonnyfer JotForm Support
    Replied on August 2, 2020 at 10:57 PM

    Hi there - Thanks for reaching out.

    You are right, the reason why it say's Password Incorrect is that your account was signed up with Google. To have a separate password for your JotForm account and to change your username, kindly refer to the below guides:

    How-to-reset-JotForm-account-password | How-to-Change-the-Username 

    Give it a try and let us know if you need further assistance.