Suddenly the email notification is not sending the PDF attachment

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    Mike goff 
    Asked on August 02, 2020 at 10:37 PM

    Suddenly the email notification is not sending the PDF as an attachment.   It shows a link.  Need the attachment. 


    See screesn shot

    Screenshot
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    BDAVID
    Answered on August 02, 2020 at 11:31 PM

    Thank you for contacting us. That happens when the total size of attachments exceeds the 5MB limit that supports the email notification. Let us know if you have more questions.

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    tcbmanagement
    Answered on August 02, 2020 at 11:46 PM

    Unfortunately when you click the link, it docent work. 


    In an effort the get the PDF to my client for this time sensitive form, I tried to go in and print from JotFrom to PDF... here is what i get (see attachment)


    Nothing in the form changed that should have made it suddenly be larger than a 5MB file size, its just text 


    1596426388OCA ISSUE 2.JPG

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    jherwin
    Answered on August 03, 2020 at 12:42 AM

    We are sorry for the inconvenience this may have caused. If the PDF attachments were failing to be generated we used the old PDF-Editor to generate the files or attach a download link to the email.

    Are you still experiencing the issue?

    Could you let us know if we can send a test submission to the form to test it from our end?

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    tcbmanagement
    Answered on August 03, 2020 at 12:51 AM

    I removed an image from the PDF, that must have reduced the file size enough to fix it , as I just did a test and it worked after removing the logo... apparently it must have been the 5mb issue

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    ashwin_d
    Answered on August 03, 2020 at 01:40 AM

    I am glad to know that you received PDF attachment in notification email alert. I have sent a test submission in your form "HUSBANDRY FORM". Please check if you have received email with PDF attachment or not. 

    Do get back to us if the issue persists.