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Mike goffAsked on August 2, 2020 at 10:37 PM
Suddenly the email notification is not sending the PDF as an attachment. It shows a link. Need the attachment.
See screesn shot
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David JotForm Support ManagerReplied on August 2, 2020 at 11:31 PM
Thank you for contacting us. That happens when the total size of attachments exceeds the 5MB limit that supports the email notification. Let us know if you have more questions.
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tcbmanagementReplied on August 2, 2020 at 11:46 PM
Unfortunately when you click the link, it docent work.
In an effort the get the PDF to my client for this time sensitive form, I tried to go in and print from JotFrom to PDF... here is what i get (see attachment)
Nothing in the form changed that should have made it suddenly be larger than a 5MB file size, its just text
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jherwinReplied on August 3, 2020 at 12:42 AM
We are sorry for the inconvenience this may have caused. If the PDF attachments were failing to be generated we used the old PDF-Editor to generate the files or attach a download link to the email.
Are you still experiencing the issue?
Could you let us know if we can send a test submission to the form to test it from our end?
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tcbmanagementReplied on August 3, 2020 at 12:51 AM
I removed an image from the PDF, that must have reduced the file size enough to fix it , as I just did a test and it worked after removing the logo... apparently it must have been the 5mb issue
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Ashwin JotForm SupportReplied on August 3, 2020 at 1:40 AM
I am glad to know that you received PDF attachment in notification email alert. I have sent a test submission in your form "HUSBANDRY FORM". Please check if you have received email with PDF attachment or not.
Do get back to us if the issue persists.