embed form is getting gray out after being submitted

  • Travis
    Asked on August 3, 2020 at 3:55 AM

     Hello, I've created a form which uses paypal invoice. However when the customer submits the form a grey error page appears. However the invoice is still generated and sent to both me and the customer.

    My issue is that the grey page looks really unprofessional and I cannot get rid of it. Any chance you can let me know how??

    Jotform Thread 2487560 Screenshot
  • Richie JotForm Support
    Replied on August 3, 2020 at 5:53 AM

    Can you please try embedding your form using the iFrame code?

    Guide:https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please give it a try and let us know if the issue still remains.