PDF attachment not displaying every question

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    Asked on August 03, 2020 at 08:26 AM

    The patient fills in the online paperwork, their questions and answers get sent to our reception team in the main body of the email as well as a PDF attachment.

    Why isn't the PDF displaying every single question and answer of the form?? 

    Please see example attached. 

    1596457447Screenshot 2020-08-03 at 13.231596457502Screenshot 2020-08-03 at 13.24

  • Profile Image
    Answered on August 03, 2020 at 09:50 AM


    we apologize for the inconvenience. I have cloned your form and tested it, and the functionality seems to work properly:

    I would suggest that you reset the layout of the PDF by going into the PDF Editor and creating a new document:

    You can then choose this new document as an attachment to your email notification. Please give it a go and let us know if it solves the issue.